Please note the policy detailed here is for face to face retail transactions. We do not conduct any mail order or distance selling business.
Our returns policy is clearly displayed on the notice board in the shop lobby, at the till (point of sale) and near the changing rooms on the shop floor. By making the policy clear in store and even publishing it on-line, we believe are one of the most transparent retailers in the U.K.
Conditions of Sale.
By Making a purchase here, you acknowledge and accept the following terms, which do not affect your statutory rights.
Frequently asked Questions.
Why don't you just refund unwanted items?
There are very good reasons. Firstly, stock; with a small shop you are constantly re-ordering to fill up the store, this needs to be done quickly to satisfy demand. If you allow refunds, you not only need to re-sell what has just been returned, but also pay for and sell the re-ordered stock, creating a "glut" and taking up space and money needed for new lines. Secondly, once a store unleashes the "refund monster" it is well known that customers tend not to think through the purchase they may be about to make, resulting in many more unwanted returns, overstocking as mentioned and cash flow issues, in extreme cases the store can turn into a revolving wardrobe! If that is not enough, everyone in retail fashion knows that when you refund or even exchange an unwanted item, the customer will often pick up a newer item, leaving the store to sell the old item, often at a discount due to overstocking or age, making matters even worse (e.g after parties etc.). While we can deal with the overstock to an extent (as a result of exchanges) we are not willing to refund the items as well which will make matters much worse. You might think returns, couldn't really cause this problem, however the reality is that constant refunding can have serious effects on a small business. Larger businesses move stock around so exchanges and refunds are often a smaller percentage of their overall business, so can tolerate more returns. But even larger businesses are reducing their sometimes over generous policies as returns get out of hand. Our advice is to try things on, it will save you and us time, money and sanity!